Prior Authorization Process & Guidelines | Aetna (2024)

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Prior Authorization Process & Guidelines | Aetna (2024)

FAQs

Why do prior authorizations get denied? ›

Prior authorization requests can be denied or delayed because of seemingly mundane mistakes. A simple mistake could be having the request submitted for a patient named John Appleseed when the health plan member's health insurance card lists the member's name as Jonathan Q.

How do you explain prior authorization? ›

Approval from a health plan that may be required before you get a service or fill a prescription in order for the service or prescription to be covered by your plan.

What is the first step in the pre authorization process? ›

The first step is to contact your health plan to see if prior authorization is required for the care you need. This varies from one health plan to another, so don't make any assumptions based on another person's experience or your coverage under prior health plans.

Why is prior authorization taking so long? ›

An insurance company's processing time for a Prior Authorization request depends on various factors, including the complexity of the request, the type of therapy or drug requested, and the insurance company's internal processes and workload.

How do I fight a denied prior authorization? ›

Submit an appeal.

This is a written notice challenging a denial or requesting an exception to the plan's policies. Even out-of-network providers can appeal, or if it was your error that led to the denial. Contact the plan for details about its appeal process and filing deadlines.

How do you solve authorization denial? ›

To avoid prior authorization denials and outright denied claims, remember to,
  1. Proofread the paperwork to check spelling, billing codes, and other data.
  2. Outline why you recommend the service using evidence-based clinical guidelines.
  3. Describe all the different care methods used for the patient prior to this course of action.

What happens if prior authorization is not obtained? ›

If you don't obtain it, the treatment or medication might not be covered, or you may need to pay more out of pocket. Review your plan documents or call the number on your health plan ID card for more information about the treatments, services, and supplies that require prior authorization under your specific plan.

How can I speed up my prior authorization? ›

16 Tips That Speed Up The Prior Authorization Process
  1. Create a master list of procedures that require authorizations.
  2. Document denial reasons.
  3. Sign up for payor newsletters.
  4. Stay informed of changing industry standards.
  5. Designate prior authorization responsibilities to the same staff member(s).

What are three drugs that require prior authorization? ›

Drugs That May Require Prior Authorization
Drug ClassDrugs in Class
CrysvitaCrysvita
CystadaneCystadane, betaine anhydrous
DalfampridineDalfampridine
DalirespDaliresp
241 more rows

How long does it take for prior authorization? ›

Taking into consideration the complexity of a prior authorization request, the prior authorization process selected by a healthcare provider, requirements set out in individual health plans, and any subsequent appeals process, a prior authorization (PA) can take anywhere from same day to over a month to process.

What occurs once preauthorization is approved? ›

As well, if you do have an approved preauthorization, your insurance is not promising that they will pay 100% of the costs. You are still responsible for your share of the cost, as you would any service or medication, including any co-payments or coinsurance set forth by your health plan's design.

How long does a pre-authorization take to come back? ›

A preauthorization charge on a credit or debit card typically lasts for about five to seven days, but this duration can vary depending on the card issuer's policies and the type of transaction. Some banks may keep the hold for up to 14 days.

What percent of prior authorizations are denied? ›

Of the 46.2 million prior authorization determinations in 2022, more than 90% (42.7 million) were fully favorable, meaning the requested item or service was approved in full. The remaining 3.4 million (7.4%) were denied in full or in part.

How much time do doctors spend on prior authorization? ›

Seventy-nine percent of respondents said prior authorization at least sometimes leads patients to pay for medication out of pocket. The average practice completes 43 prior authorizations per physician, per week. Physicians and staff also report spending about 12 hours per week completing such paperwork.

Who handles submitting a request for a prior authorization for care? ›

Under prior authorization, the provider or supplier submits the prior authorization request and receives the decision before services are rendered.

Why are insurance companies allowed to deny medication? ›

Insurance companies sometimes deny prior authorizations. They often will not approve a non-formulary product unless: A person has already tried their plan's preferred products. A person has an intolerance or contraindication to the preferred products.

What does pre-authorization failed mean? ›

The banner will not show if the balance of the check is $0 and the check is in Paid or Closed status. If a card is fraudulent, expired, has insufficient funds, or the account has been canceled or closed, you'll see an error message pop-up that says "Pre-Authorization Failure.

What is the proper response to a failure to obtain pre-authorization denial? ›

The proper response to a failure to obtain preauthorization denial is to request a retrospective review. This type of review occurs after the medical service has been provided, and it involves the insurance company evaluating the claim to determine if it meets the necessary criteria for coverage.

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