IMT Cherry Creek - 339 Reviews - Residential Leasing in Denver, CO - Birdeye (2024)

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MaintenanceI recently had an issue where my dryer went out and the staff worked exceptionally with me. They understood the need for an in-unit laundry and were able to allow me access to a vacant apartment in order to accommodate my need. They kept me informed of the date my replacement would be here and even brought it two days early. The maintenance person, Clyde, was very professional, easy going, and quick in replacing the unit. I couldn't be happier with the response I received and the great service this property has.

LoudThe area is perfect, maintenance issues get fixed right away and the staff are phenomenal but if you have a noisy neighbors it is not so good. Only live on the top floor if you really want to live here. And that is if your downstairs neighbor is quiet. When I asked if these apartments were noisy, I was told no BUT they are, I hear everything my neighbors do, it is not conducive to me working from home. I would not live here, given what I know now..

They UnderdeliveredI don't regret living here but I wouldn't recommend it.Aside from the nice design, this isn't the luxury experience they advertise. Other true "luxury apartments" are available in Denver at similar rates.Feedback based on 2 apartments; mine and a neighbor/friend who also lived in the complex:Rooms are aesthetically pleasing! However, walls and ceilings are thin and you can hear everything... feels like SF or NYC.Pool opened over a year after advertised (I assume the permit they said they got when they...read more

Terrible communityAvoid anything owned by IMT. Lived here almost ten years through three changes in ownership and IMT and their property manager are absolutely terrible. Very unhelpful and unfriendly. Maintenance requests never done and packages impossible to receive. They go out of their way to avoid their tenants unless rent is due. Overpriced to begin with, but terrible service as well???!!!

OK Value is you don't expect muchI've lived here for two years. I have had my disputes with packages as well. Good thing they are installing parcel lockers because for awhile they had employees who thought rejecting resident mail meant packages just get dropped off at the post office for pickup.Also they need to get with the program, protect their residents and monitor parking lots with an electronic system that runs the license plate instead of relying on a scummy third-party. I am happy to be leaving this complex. Only p...read more

poor customer service / response to reoccuring issuesJuly 2019: So we renewed our lease, the cost only went up (apartment & garage) about $90+. So, here are the only complaints we've had: (1) For months we've been letting them know that we're not getting notified when our packages are delivered to the office, but they haven't really done anything accountability wise to ensure this doesn't happen. Most recently, we weren't notified of a package delivered containing medication, and another package containing checks. (2) It's ...read more

customer serviceAugust 2019: We tried to talk to IMT staff and IMT corporate about not receiving notifications that we have packages and their response to us is that the emails are just courtesy, they're presuming residents know when they have packages because of tracking info, even though tracking info isn't always available. Secondly, there's always issues with couriers and rideshare drivers blocking the entryway (when there's no guest parking available) and their response to this was that they have guest parking availabl...read more

Not concerned with protecting their residents.Despite being residents of the property, our vehicle was towed last night, to the tune of almost $300 my family's expense. I approached management about it, and despite there being clauses in the lease agreement that directly conflict with the tagging policy, they refused to offer any assistance. In the lease agreement there is a clause that says something along the lines of having "_____ hours to respond to a posted violation," and I was informed that the number of hours is lef...read more

Declining more and more everydayBe ready to get notices on your door because your patio furniture is not the brand they like. Grounds are always a mess, sidewalk lights are always out. Staff blows-- the females are constantly gossiping about residents and being snarky with potential residents Significant decline in business and customer service.

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